Destination Care

Discover why Community Hospital holds and continues to build a reputation for excellence. Learn about our:

• Awards, achievements, and accreditations
• Community programs and initiatives
• History and leadership
• Mission and vision
• Quality and safety scores

Read helpful information and data that shows Community Hospital and Montage Health are earning high marks for overall patient experience and health outcomes through special programs that focus on quality and safety of care.

All of our destination care patients will be connected with one of our Physician Liaisons who can answer questions, connect you with local resources, and be your go-to contact during your visit to the Monterey Peninsula.

Pictured: Rose Wheelus, Donna Miller, Geri Kenyon, and Teresa Nunes

• Patient's sister: I just wanted to say thank you so much for the taxi vouchers and additional food vouchers. You have no idea how much this means to us and how much it helps. Thank you for your generosity and kindness. It has been an amazing trip. Everyone here has been so helpful and kind. It is nice to know there are people that really care so much. I don’t know how to ever repay you for everything. Just know that we are very grateful and feel so blessed.
• Vernon L. Willet Jr., patient: We had an angel assigned to assist us, Teresa Nunes, and she could not have been more caring and supportive if she had been our mother. Of course, the medical care was excellent as well. The facility is beautiful and comfortable. The staff is friendly and attentive. And the doctors and nurses, while remaining utterly professional, were just as pleasant as they could be. I would recommend this hospital to anyone, without reservation.
• Danny Haynes, patient, after two very challenging simultaneous cardiac double-valve replacement procedures: “My whole experience with Community Hospital was great. They made me feel like I was somebody special.”
• Bob Morgan, patient’s father: “I had a friend recommend that I write a letter to The White House and explain how the entire process went with Medi-Share, [the surgery benefit company] and the doctor/hospital. I've been telling everyone I know, and I'm signing up five people now with Medi-Share.”
• Chris Rebman, patient: “We want to thank you so much for your kind hospitality while we were in Monterey. From meeting us at the airport to delivering a gift bag, you thought of everything. You went ‘above and beyond’ the call of duty, especially with the invitation to visit the aquarium. That was fantastic. We felt very much welcomed and at home during our stay.”
• Surgery benefit company care coordinator, after speaking with a patient and her husband: “They raved about Donna (Community Hospital liaison) and how they were made to feel like VIPs. She even gave them a pass to the Monterey aquarium, which he said was a $100 value, and coupons for the food court to use while she was in surgery. They had nothing but positive comments about the facility and Donna.”
• Patient’s husband: “My wife was operated on by Dr. Vierra on March 30, 2018. Donna Miller (Community Hospital liaison) went above and beyond in her duties, treating us like we were VIPs. The nursing staff was phenomenal. Unfortunately, we lost the names of some of them but we remember a few — James, J.P. and Amy. We are very grateful for the service that we received, and because of this I have changed my surgery from Orange County to your facility. You have a staff to be very proud of.”
• Surgery benefit company employee: “The experience the patients receive at Community Hospital (CHOMP) is off the charts. I am continuously impressed about the services CHOMP provides that have highlighted the benefits and success of destination care. The liaisons make a huge impact on the patients during a rather stressful time, and we cannot thank you all enough. Between the coordination (our company) facilitates and the liaisons, when the patient gets there, it is a very seamless process for them.”
• Provider relations administrator, surgery benefit company: “Our account management team is truly amazed at the incredible services provided to all the patients at CHOMP. I can never say it enough that CHOMP exceeds well beyond any of our expectations with everything! CHOMP is five steps ahead of other providers with customer experience.”
• Care coordination manager, surgery benefit company: “I would like to personally thank you and your staff for everything that all of you have done for our members. The feedback we get from our members about CHOMP is impressive to say the least.”
• Surgery benefit company employee: “The patient. . . said that the facility was wonderful and staff was great! Her surgery ended up being six hours long and one of the staff let her dad know of a hiking trail next to the hospital with great views. Her dad was very impressed with it all! I think it is so awesome that the staff directed her dad to a hiking trail with the views that could alleviate any stress during a very stressful time.”
• Surgery benefit company employee: “Needless to say, should I ever need a procedure, I will definitely be making my way to CHOMP!”

• Surgery benefit company employee: “Personally, if I ever need surgery, I’m coming to CHOMP for sure.”